Tuesday, 9 December 2008
A recipe for a Wonderful Christmas!
Friday, 28 November 2008
Wild Times at Newbarn Farm!
Wednesday, 19 November 2008
Holiday for FREE!!!!!
Queenie
That's the catch!
Book a holiday in one of our holiday cottages during this month November 2008 and most of December all the way through until the 20th. Should you book a full week we will give you free fishing, but for everyone staying for a short break or a week, we will refund the full cost of your holiday if you catch Queenie during your stay.*
Experience probably some of the best:
Fishing in Devon
Devon Fishing Holiday
Fsihing Holidays Devon
Holiday Cottages & Fishing
Self-catering Cottages & Fishing
* This only applies if Queenie is caught between the hours if 8am - 5pm, the catch needs to be verified by the duty bailiff. All other Newbarn Farm Terms, Conditions and Rules apply.
Monday, 10 November 2008
The Brits love a good moan!
Friday, 31 October 2008
FREE FISHING FOR OUR GUESTS!
This year Halloween marks the end of our busy season, since the onset of the early Easter Holidays this year we have had the pleasure of meeting some wonderful people who chose Newbarn Farm, a great Devon Fishing Holiday location for their holiday. With our self-catering cottages & fishing being fully occupied for many of those months.
Although we do have the odd group in each week now until 29th November - this is undoubtedly the quiet season, hence the cost for renting one of our 4 star luxury cottages is at low season prices. One week for example in Poachers, a beautiful cottage with two foot stone walls with far reaching views of Dartmoor to the North and to the South views of the Farm's fishing lakes costs only £260. And what's more from now until 20th December we will throw in free fishing for the entire week for anyone who books a full 7 days in one of our Holiday Cottages & Fishing.
FREE Fishing for all Newbarn's Fishing Guests - to qualify just book a full week's Devon Fishing Holiday in one of our self-catering cottages & fishing anytime between 1st November 2008 and 20th December 2008.
Friday, 24 October 2008
An Award for World Class Service
When my husband and I look back to when we first took over the management of Newbarn Farm, we realise just how much we have enhanced our customers experience here. This is not just by improving the appearance of the property inside and out, considered to be an obvious by us but also by looking that little bit deeper into the way that all that needs to be accomplished within the working day, and the recognition by the Newbarn Farm team that the customers expectation is paramount to success and that this success is governed by the face of Newbarn Farm.
Richard and I have made some comprehensive changes, such as a very useful Information Book for the cottages, Guest Questionnaires, a much improved booking system, informative stylish brochures teamed with colourful corporate stationery and the list goes on. All intended not just to upgrade the cottages but to enhance the customer experience. Much of this was in the pipeline when Richard participated in ‘The S Factor – World Class Service’ project. Small but effective changes took place thereafter which made a difference.
We collated not only the Party name for each cottage for our ‘Saturday changeover list’ but also first names plus ages of children together with the registration of cars, so as a car drives up the driveway we are immediately able to tally the two. On welcoming these guests we can then greet them by name and include the children; ‘so you must be Amelia (aged 3) .....’ Taking this further we printed up welcoming cards with beautiful natural images taken on site – in these we can welcome each individual by name, something all young children love – almost magical, as if the Newbarn fairies write in them overnight!
We have Visitor Books which we encourage our guests to write about their stay at Newbarn Farm and indeed South Devon, anything actually. The Guest Questionnaires are not printed and updated just for effect – if something is wrong we act upon it – not later – but now. We had one last year who ticked the box for ‘service’ and ‘staff’ as poor with a foot note stating that this was for the fishing and a further comment ‘Getting information out of the boys at the fish hut was like pulling teeth’. Not long after we held a much needed Staff Meeting not to reprimand the Staff but to lead the way in Customer Service and to encourage them to understand why we/they are here in these roles. Sample testimonials from the Visitor Books were read out all with excellent reference to Richard and Catherine but not one could be found applauding a member of our staff. We explained that although we manage the business it is actually normally the staff who act as frontline, are seen and interact with the paying guests in the flesh far more than us and are therefore indeed the face of Newbarn Farm.
Literally one week later, Jonny who had been awarded the ‘Employee of the Year’ accolade (introduced as a new incentive for motivation and confidence at the meeting) was left a £10 tip from an impressed Angler suffering from arthritic hands – Jonny helped him throughout his stay setting up. Slowly good and some excellent comments started filtering in from our guests and day tickets about members of our team.
Jonny, 15 (works school holidays and weekends) sat in for ‘The S Factor – World Class Service’ this August, although a little shy he took it all in and commented that he found the forum very useful. For Jonny being aware of peoples body language is paramount and feels that he has learnt to use his to portray a friendly and approachable nature making our guests feel welcome and looked after. He has also endeavoured to take customer service that little bit further with regulars at the waters’ edge – getting to know a little more about them, friends, families - engaging in relevant conversation – making them feel special.
Darren our Angling Manager attended the S Factor course back in May – he immediately felt more confident when talking to guests and felt far more at ease when asked about local places of interest, being from Brixham he knows the area well and was unaware that suggesting ‘what to do’ could add so much more value to the customer holiday. He states that he feels he can really make a difference by ‘Making their stay a lot more enjoyable by providing them with 5 STAR treatment’.
Our cleaning staff joined Jonny in August for the S Factor forum and although they felt it was not really for them as rarely do they have contact with our guests, they have said ‘Now we have seen how others here work and understand their roles it makes us work together as a team and the course helped us to understand the customer needs’
And what a difference in some of the comments we have seen in our visitor books 18/08/2007, ‘Beautiful Cottage. Beautiful Location. Beautiful people’.
29/09/2007, ‘Thank you Catherine & Richard & all the staff for their smiles & friendliness. See you all next year. Roll on 2008’. 13/10/2007, ‘A super cottage very well equipped far better than expected, must be one of the best locations. A genuine warm welcome from all the staff. What more could anyone ask?’
28/08/2007, ‘I really like it here and the weather is great, the fishing is really good and I really like the trampoline and Badgers Holt, I had fishing lessons. Darren and Jonny taught me and all the staff are really friendly’ Tom aged 10.
We still have so many more projects in the pipeline, but most importantly we know that our staff are beginning to believe that they can make a difference just by sporting a smile, being friendly and thinking a little more about what they do and indeed why they are doing it. And with a good percentage more of repeat business coming in for next year we must be doing something right!'
With such an accolade and our continued efforts to strive for further excellence we here at Newbarn Farm believe that we have earned the right to be able to say that we are probably the best loacation in South Devon for the following:
Fishing in Devon
Devon Fishing Holiday
Fishing Holidays Devon
Holiday Cottages & Fishing
Self-catering Cottage & Fishing
Friday, 17 October 2008
Join in the Spirit this Autumn!
Spooky Halloween Week of Horrors! Monday 27th October to Friday 31st October
And, as the witching hour draws near join The Haldon Rangers for a feast of scary stories around a campfire in the forest! Why not get into the spirit of the event and come in fancy dress? Prize for the under 15’s. Well behaved (and quiet!) dogs welcome. Friday 31st October: Time: 6pm – 7.30pm and 8pm – 9.30pm. £5.00 per person, includes warm fruit punch. Booking essentail. Forestry Commission: 0845 3673787.
Ideal for those interested in our feathered friends! This cruise includes a full commentary from an ornithologist throughout the cruise on the different species including Egrets, Herons, Peregrine Falcons, Kittiwakes and Avocets and also their habitats, breeding, feeding and behaviours of the thousands of birds on the Exe Estuary and East Devon Coast. The vessel has an open top deck and an enclosed and heated lower deck. Toilets and disabled access is available as well as a refreshments bar selling hot and cold drinks including homemade soups and snacks. Advance booking is strongly recommended for this popular cruise. Please note that due to the length and nature of this cruise it is not recommended that you take young children. Fare: £15 per person. 01395 279693.
Sparks will fly this year as the World Premiere production of FLASHDANCE – The Musical explodes onto the stage. Set in Pittsburgh USA, Flashdance tells the story of 18 year old Alex, a welder by day and ‘flashdancer’ by night, whose dream is to obtain a place at the prestigious Shipley Dance Academy. Full of pulsating, raw energy and with breathtaking choreography by Arlene Phillips (Strictly Come Dancing, Grease, Starlight Express, Saturday Night Fever), FLASHDANCE – The Musical promises to be the theatrical event of the year – so take your passion and make it happen!
Fishing Holidays in Devon - look no further than Newbarn Farm Cottages & Angling Centre
Posted by Newbarn Farm Cottages and Angling Centre
Thursday, 9 October 2008
Eggs are flying!
But I guess now we will limit the weekly purchase of eggs to 6 for a couple and no more than a dozen for a large family group. We would hate to think that we could contribute to a guest's poor health simply by offering them something so natural! Unlike Nigella we believe in our responsibility we have to our guests - not only making sure that they have the best Devon Fishing Holiday they have ever had but also to make sure we adhere to Health & Safety.
Newbarn Farm - always working to make our Self-catering holiday & fishing bigger and better!
Friday, 3 October 2008
It's All Gloom and Doom - or is it?
Friday, 26 September 2008
Animal Magic in South Devon
Friday, 19 September 2008
Balmy September Evenings!
At long last not a cloud to spoil the view!
Last night Richard and I invited two of our guests on the fourth visit here at Newbarn Farm for a drink after dinner. He was sporting a rather red face after spending most of the day fishing in Devon on the banks of Island Pool (enjoying the coffee brought to him by the friendly bailiff at two hour intervals. And no he wasn't embarrassed about his tardiness (they were only 10 minutes late) or by hitting his head on the door frame on his way in - being a retired copper of an exceptional stature. He was just plain old sunburnt and rather pleased about it and who wouldn't be?
After months of torture, painfully waiting for a summer to begin, enduring the 6th wettest August since records began (according to provisional figures) - allowing just a thimble full of sunshine - just 115.9 hours over the entire month. By 2nd September the weatherman were full of gloom and doom about this month after in their eyes a false start at on the first day of the month. But 'Thank God' how wrong they all have been. We have a summer at long last.
Over drinks she enthused about a stroll she took mid afternoon with her book to the bench up in Home Field to enjoy the glorious sunshine and the spectacular view of Dartmoor (more to see from this vantage point in probably one of the best Devon Fishing Holiday locations). Glancing up from her book she was shocked to see a hot air balloon floating effortlessly by and so very near and in her words she then 'spotted another emerging from the old Oak up there almost as if the tree was giving birth!'
This a sight not uncommon to us, though alas this summer there have been few and far between - but these guys are certainly making up for lost time. In total six sailed past yesterday surveying the 42 acres of Newbarn Farm home to eight luxury four star self-catering cottages with fishing!
Today as been such a great day - with the children both at School I threw myself into work - writing this blog being one of my many tasks for the day. I felt fantastic even though one too many last night should have put a halt to that. But with sun high in the sky and not a cloud to spoil the view I felt as though I was walking on air and so too did everyone around me. All of our guests just couldn't believe how lucky they are and all have said they are certain to return in the near future.
The children's sunflowers have even flourished these last few days as if to say ' as far as were concerned this is our summer and we had to wait a long time to come out, but hey it was worth the wait!'
When the sun shines in this country you can get no better - it really is great!
Beautiful sandy beaches!
Holidays in England are great espcially Fishing Holidays in Devon!
So let us cherish the next few weeks destined to be an Indian Ssummer of balmy September evenings.
Hold on to that to that sunny thought!
Newbarn Farm, Fishing Holidays in Devon, Devon Fishing Holidays, Self catering with fishing
Wednesday, 10 September 2008
Albeit late but here comes 'Summer'
For those who enjoy mystery, murder, chills and thrills - you'll love the production of 'And Then There Were None' at the Princess Theatre in Torquay, with performances showing from 15th September through until 20th September. It will have you gripped in your seats and curling your toes with fear! Keeping on the Agatha Christie trail why not enjoy a cruise from the quay at Torquay to Greenway (nr Brixham - a famously unspoilt Devon Fishing Holiday harbour town), followed by a guided tour of the famous writer's garden, with tea to follow.
And for a spot of fishing Newbarn Farm offers probably some of the best coarse fishing in South Devon, six fishing lakes and ponds to choose from. Just a gentle stroll from your four star luxury self-catering cottage & fishing, or for those laden down with plenty of fishing gear you could just pack in the car and drive to one of of water side car parks - what more could you ask for? A great Devon Fishing Holiday.
Thursday, 4 September 2008
Passport Not Required!!!
Friday, 22 August 2008
Suddenly it's good to be British!
Behind him with a gold number 16 around her neck was Christine Ohuruogu, born and bred not a mile from the Stratford nucleus of 2012. A delicious omen, not a burden, we hope.
In the weeks leading up to Beijing, officials at Team GB downgraded medal expectations from 40-plus to 35. When Ohuruogu left the stadium, the total had hit 33. Five days of competition remain. Who knows where this will end?
In Atlanta only 12 years ago, Sirs Redgrave and Pinsent won Britain's only gold of the Games. Now the world is a different place. The iron curtain has gone, taking the Soviet Union and all her medals with it. Russia languishes on a mere ten gold medals. Who'd have thought it, Britain thrashing the Kremlin? So at long last we can stand tall and be proud of our Olympic success.
Thursday, 14 August 2008
Trains & Boats & Planes & Fishing in Devon
Spectacular entertainment for sailors and non-sailors alike - let's not forget the guys fishing in Devon – and the appearance of some familiar visitors overhead!
Ocean BMW Torbay Week 2008. Friday 22nd – Wednesday 27th August 2008
Skylight cinema is screening Hairspray on the beach! Enjoy this iconic movie under the stars. Get Ready for something big! Pleasantly plump teenager Tracy Turnblad teaches 1962 Baltimore a thing or two about integration after landing a spot on a local TV dance show. Come with your friends, or the whole family. Half the fun is bringing your own seating ... so relax on your bean-bag, picnic blanket, deckchair, pillow or even a hammock! Arrive from 20.40, film starts at 21.00 on Blackpool Sands. A great night's entertainment - exhausted from your hectic day of relaxing what better than heading back to your perfect holiday cottage (and fishing if you feel like it!) - Newbarn Farm!
All the above events are within easy reach of Newbarn Farm Cottages.
And now for some really good news…… we have availability for week commencing 23rd August 2008
Buzzards Bough – 2 bedrooms – sleeps 3 - £725
Dartmoor View – 3 bedrooms – sleeps 6 - £1200